Thanks (really!) for the feedback
Yesterday was packed with announcements about our latest products, partners, and personnel. We heard some great feedback about the excitement around our news.
And we also heard some concerns and frustration about a few specific issues, such as a lack of detail around product availability timing and pricing, and especially about the absence of future over-the-air updates for older webOS phones.
Rest assured that the HP team has been hearing these concerns. To make the experience you’ll have with the Veer, Pre 3, and TouchPad as powerful as possible, we’ve had to make some tough decisions that had an impact on our earlier webOS devices.
Our original expectation was that we’d be able to support older phones as well as the new product line. But ultimately it became clear that we would need to choose between supporting the past with over-the-air updates and ensuring that our upcoming devices would live up to your hopes and expectations for them. It was a difficult and, frankly, painful decision for us, and we realize it was a frustrating outcome for many of you.
We’re working on something that we hope will help make things right for you. We’ll be sharing the specifics with you when they’re ready. Although some of the outcry has been a little hard to take, we also appreciate the fact that you care enough about what we’re doing to express your reactions. (And we even manage to get a chuckle out of some of your more pointed criticism – yes, jonnybryce, I’m talking about you.)
Jon Zilber